• Community support, by the numbers

    Regular readers will remember our post “Public sale: by the numbers”, where we outlined the tremendous response to the DADI Crowdsale — 42,000+ on Telegram; 4,600+ on Discord; and almost 200,000 users registered at dadi.cloud.

    An audience of this size requires some management, so we thought we’d share some stats on how we are doing, starting with email support. This is the backbone of our process for dealing with questions and issues from the community. We have a team dedicated to this support channel and we’re proud to say that we’re maintaining an average response time of under 24hrs (17 hours and 56 minutes to be precise).

    0_1519637610577_1.png

    To elaborate further, 18% of tickets were responded to within an hour, 27% of tickets were responded to within 8 hours, and a further 27% of tickets within 24 hours.

    In total, there have been 3,709 tickets, of which 3,469 are solved, which is a whopping 93.5%.

    0_1519637618693_2.png

    We had a number of contributors requesting changes to their account wallet following the conclusion of the Public sale. Security is of paramount importance, and the process for verifying wallet ownership takes some time to complete. Even still, of over 200 requests we’ve verified over 130, updating their wallets accordingly.

    Of course email support isn’t the only place where you can request assistance. Our Telegram and our Discord are channels are for life, not just for crowdsale, and our 10-strong team of community admins can be found in these channels around the clock. They can answer your questions even faster than we can by email.

    So, if there’s something you need to know about DADI or about your account, try one of our social channels first, or DM an admin. Otherwise send us an email and we’ll try to beat 17 hours and 56 minutes.

    posted in General
  • Public sale instructions

    How to guide for KYC verified participants

    Not long now!

    We want you to know exactly what steps you need to take to participate in the DADI Public sale event which starts Monday January 29 at 12.00 UTC.

    What follows is a step-by-step guide, so please take time to read it to be certain you are prepared.

    Getting Ready for the Public sale

    1. Make sure the wallet address on your profile is ERC-20 compliant

    This will be where you will be sending your Ethereum contributions from — and you need to have a wallet that you control the private keys for. DADI Tokens will also be sent back to the same wallet address after the public sale is completed.

    This is very important, please be careful! Your wallet must support ERC-20. DO NOT USE EXCHANGE ADDRESSES (Kraken, Bittrex, Coinbase, Binance etc).

    Confused about which wallet to use? Find out more here.

    2. Ensure that your wallet has sufficient ETH for your contribution

    ETH is the only currency accepted and you will not want to waste time topping up on the day.

    Participating in the Public sale

    There is a $5,000 USD per wallet cap. We recommend sending your transaction using 200,000 gas limit and 60 gwei.

    For fairness, we have capped the maximum gas price at 99 GWei.

    Please follow these steps on the day:

    • Sign in to your account on dadi.cloud
    • Take note of the locked exchange rate in ETH
    • Enter an amount in USD in the space provided for ‘Contribution Amount’. The system will show the number of tokens you will get ($0.50 per token) and the amount you need to send in ETH. Ensure you enter an amount equal to or below the per wallet cap of $5,000. Payments greater than the cap will be automatically rejected
    • Copy the DADI smart contract address carefully
    • Log into your ETH wallet and click on the SEND button
    • Enter the correct smart contract address
    • Enter the exact amount of ETH provided in your DADI dashboard
    • Recommended settings are 200,000 gas and 60 GWei. Warning! Using GWei above 99 will result in a failed transaction and you will lose your transaction fee
    • Confirm the transaction details and complete the transaction. Transactions are often confirmed within 2–5 minutes, however this depends on the congestion on the Ethereum network so it may take longer

    Your DADI profile will be updated with your payment confirmation and number of tokens purchased. This can take up to an hour, so please be patient. You will also be able to see what is left of your contribution cap if you sent a lower amount than the cap.

    Note: payments will only be possible as long as the number of tokens requested is still available, after which further payments will be rejected.

    posted in Q&A
  • RE: How the Crowdsale works – a simple explanation

    @abdel2473 that is the maximum. There is no minimum.

    posted in Q&A
  • Public sale security

    THE PUBLIC SALE HAS NOW CLOSED. DO NOT SEND ETH TO ANY ADDRESS.

    We have worked very hard to make participation in the DADI public sale as safe as possible, but there is always a risk of being caught out if you do not do your homework.

    Please take the time to read these tips even if you are experienced with crowdsales. It will take five minutes and may save you some pain during the public sale:

    1. Make sure it's us

    The website

    • The DADI website (https://dadi.cloud/) is the only authorized website for the crowdsale

    • Do not visit from a link if possible. Type it directly into the address bar of your browser

    • Beware of clone websites that look deliberately similar to confuse you

    • Look out for the lock sign in the browser address bar to verify the security certificate

    Email

    • Authorized DADI emails will only come from support@dadi.co.

    • Emails from support@dadi.co will only ever be sent in reply to a support request that you have made

    • If you are not sure about an email you received, please ask for confirmation

    • Always check the header details of any email you receive to verify that it is from dadi.cloud

    • We will NEVER provide an ETH address via email or ask for your wallet private key or personal information

    2. Using Telegram (and other social channels)

    • Beware of personal messages via Telegram by fraudsters posing as admins

    • We will NEVER ask for your personal information or to contribute funds directly

    • Confirm all our admin handles by typing /admin on our Telegram channel

    • Report any scam attempt so that we can continue to keep our community safe


    MOST IMPORTANTLY

    DO NOT SEND ETH TO ANY ADDRESS OTHER THAN THE ONE PROVIDED ON YOUR ACCOUNT PAGE AT DADI.CLOUD. IF ANYBODY SENDS YOU AN ADDRESS IGNORE IT, DADI ADMINS WILL NEVER ASK YOU TO TRANSACT OUTSIDE OF OUR WEBSITE.

    In any doubt at all? Find an admin on Telegram or Discord and check. We are here to help.

    posted in Q&A
  • RE: Can US Citizens Participate?

    Yes, DADI is a utility not a security.

    posted in General
  • RE: Unable to submit documents

    Hi @Nicoledublin – please hop on Telegram or Discord and speak with a member of the team or alternatively, email us at support@dadi.co and we'll help you out.

    posted in General
  • RE: Document Verification

    Hi Zulu. Please email support@dadi.co and someone will help you with your KYC.

    Thanks

    posted in General

Looks like your connection to DADI Forum was lost, please wait while we try to reconnect.